RND, operating the website https://nefer.com.au, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
By visiting https://nefer.com.au and using our services, you consent to the practices described in this Privacy Policy.
1. What Personal Information Do We Collect?
We collect personal information that is reasonably necessary for us to provide our e-commerce services and to communicate with you. This may include:
Contact Information: Name, email address, shipping address, billing address, phone number.
Payment Information: Details required to process payments (e.g., credit card numbers, though these are typically processed by secure third-party payment gateways and not stored directly by Nefer).
Account Information: Username, password (encrypted), purchase history, preferences.
Communication Data: Records of your correspondence with us (e.g., emails, chat logs).
Technical Data: IP address, browser type, operating system, referring URL, pages viewed on our site, dates and times of access, and other usage data collected via cookies and similar technologies (see Section 5).
2. How Do We Collect Your Personal Information?
We collect personal information in several ways:
Directly from You:
When you create an account on our website.
When you place an order.
When you subscribe to our newsletter or marketing communications.
When you contact us via email, live chat, or phone.
When you participate in surveys, promotions, or competitions.
Automatically through Technology:
As you navigate through our website, we use cookies, web beacons, and similar technologies to collect technical data about your equipment, Browse actions, and patterns.
From Third Parties:
We may receive information from third-party service providers (e.g., payment processors, shipping partners) to facilitate our services.
3. How Do We Use Your Personal Information?
We use your personal information for the following purposes:
To Process and Fulfill Your Orders: Including processing payments, shipping products, and providing customer service related to your purchases.
To Manage Your Account: Including creating and maintaining your account, providing access to your purchase history, and managing your preferences.
To Communicate with You:
To send order confirmations, shipping updates, and service-related announcements.
To respond to your inquiries and support requests.
To send you marketing and promotional communications (if you have opted in), such as newsletters, special offers, and new product announcements. You can opt-out of these at any time (see Section 7).
To Improve Our Website and Services:
To analyze website usage and trends to enhance your Browse and shopping experience.
To personalize your experience on our website.
To develop new products and services.
For Internal Business Operations: Including data analysis, identifying usage trends, auditing, and preventing fraudulent transactions.
For Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
4. Disclosure of Your Personal Information
We may disclose your personal information to third parties in the following circumstances:
Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as:
Payment Processors: To securely process your payments.
Shipping and Logistics Partners: To deliver your orders.
IT and Technology Providers: For website hosting, data storage, and technical support.
Marketing and Analytics Providers: To assist us with marketing efforts and website analysis.
These third parties are only provided with the personal information they need to perform their specific functions and are obligated to protect your information.
Legal Requirements: When required by law, court order, or governmental regulation, or if we believe such action is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
With Your Consent: For any other purpose with your explicit consent.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
5. Cookies and Similar Technologies
Our website uses "cookies" and similar technologies (like web beacons) to enhance your experience.
What are cookies? Cookies are small data files stored on your device that help us remember information about your visit.
How we use them: We use cookies for:
Essential Functionality: To enable core website features, such as adding items to your cart and logging into your account.
Performance and Analytics: To understand how you use our website, so we can improve its performance and your experience.
Personalization: To remember your preferences and tailor content to you.
Advertising: To deliver relevant advertisements to you on other websites (this may involve third-party cookies).
Managing Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or alert you when a cookie is being sent. However, if you disable cookies, some parts of our website may not function properly.
6. International Data Transfers
As we are located in Brisbane, QLD, Australia, your personal information will primarily be processed and stored within Australia. However, some of our third-party service providers (e.g., cloud hosting providers, marketing platforms) may operate globally. This means your information may be transferred to, and stored in, countries outside of Australia.
When such transfers occur, we take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with the Australian Privacy Principles and comparable privacy protections to those in Australia.
7. Your Choices and Rights
You have certain rights regarding your personal information:
Access Your Information: You have the right to request access to the personal information we hold about you.
Correction of Information: You have the right to request that we correct any inaccurate, incomplete, or out-of-date personal information we hold about you.
Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us directly.
Account Deletion: You may request the deletion of your account and associated personal information, subject to any legal obligations we have to retain certain data.
To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.
8. Data Security
We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, modification, disclosure, or destruction. This includes:
Using SSL/TLS encryption for data transmission on our website.
Regularly reviewing our data collection, storage, and processing practices.
Restricting access to personal information to employees, contractors, and agents who need to know that information to process it for us, and who are subject to strict contractual confidentiality obligations.
Using secure third-party payment gateways for all financial transactions.
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
9. Links to Other Websites
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information as quickly as possible.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically.
12. How to Contact Us
If you have any questions about this Privacy Policy, our data practices, or if you wish to make a complaint, please contact us:
Email: support@nefer.com.au or through our contact page https://nefer.com.au/contact-us
13. Making a Complaint
If you believe we have breached the Australian Privacy Principles, please contact us using the details above. We will investigate your complaint and endeavor to provide you with a response within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance:
Office of the Australian Information Commissioner (OAIC) Phone: 1300 363 992 Website: www.oaic.gov.au