Terms and Conditions for Nefer - https://nefer.com.au

Last Updated: June 17, 2025

Welcome to Nefer (https://nefer.com.au)! These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from us. By accessing or using our website, you agree to be bound by these Terms, our Privacy Policy, and any other policies referenced herein. If you do not agree with any part of these Terms, you must not use our website.

Nefer is operated by RND (ABN: 15663663214), located in Brisbane, Queensland, Australia.

1. Definitions

  • "Nefer," "we," "us," "our" refers to Nefer (https://nefer.com.au) and its operating entity.

  • "You," "your" refers to the user, customer, or viewer of our website.

  • "Website" refers to https://nefer.com.au.

  • "Products" refers to the goods offered for sale on our website.

  • "Order" refers to a request made by you to purchase Products from us.

2. Eligibility

By placing an Order through our website, you warrant that you are at least 18 years of age and are legally capable of entering into binding contracts. If you are under 18, you must obtain consent from your parent or guardian to use our website and purchase Products.

3. Product Information and Availability

  • Accuracy: We strive to ensure that all information about our Products, including descriptions, prices, and images, is accurate and up-to-date. However, we do not warrant that product descriptions or other content of this website is accurate, complete, reliable, current, or error-free.

  • Colours: We have made every effort to display the colours of our Products as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

  • Availability: All Products are subject to availability. We reserve the right to limit the quantity of Products we supply, to discontinue any Product at any time, or to refuse to supply any customer. If a Product is out of stock after you have placed an Order, we will notify you and provide a refund or offer an alternative, as applicable.

  • Pricing: All prices displayed on the website are in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable. Prices are subject to change without notice. The price charged for a Product will be the price in effect at the time your Order is placed.

4. Placing an Order

  • Order Placement: To place an Order, you must follow the instructions on the website to add Products to your cart and proceed to checkout. You will be required to provide accurate and complete personal and payment information.

  • Order Confirmation: After placing an Order, you will receive an email from us acknowledging that we have received your Order. This email does not constitute acceptance of your Order. Your Order is an offer to us to buy a Product. All Orders are subject to acceptance by us.

  • Order Acceptance: We will confirm our acceptance of your Order by sending you an email confirming that the Products have been dispatched (the "Dispatch Confirmation"). The contract between us ("Contract") will only be formed when we send you the Dispatch Confirmation.

  • Cancellation by Nefer: We reserve the right to cancel your Order at any time before dispatch for reasons including, but not limited to, product unavailability, errors in pricing or product description, or issues with your payment. If we cancel your Order, we will notify you and issue a full refund.

5. Payment

  • Payment Methods: We accept payment via Visa, Mastercard, American Express.

  • Security: All payments are processed securely through third-party payment gateways. We do not store your full credit card details on our servers.

  • Fraud: We reserve the right to refuse or cancel any Order if we suspect fraudulent activity.

6. Shipping and Delivery

  • Shipping Areas: We ship to addresses within Australia only.

  • Shipping Costs: Shipping costs will be calculated at checkout based on your delivery address and the size/weight of your Order.

  • Delivery Times: Estimated delivery times are provided at checkout and in our Shipping Policy at https://nefer.com.au/shipping -policy. These are estimates only and are not guaranteed. Delays may occur due to unforeseen circumstances or peak periods.

  • Risk: Risk of loss and damage to Products passes to you upon delivery of the Products to the address provided by you.

  • Incorrect Address: It is your responsibility to provide a correct and complete delivery address. We are not responsible for delays or non-delivery resulting from an incorrect address. Additional shipping fees may apply for re-delivery.

7. Returns, Refunds, and Consumer Guarantees

  • Australian Consumer Law (ACL): Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

  • Change of Mind Returns:

    • We offer a 7-day 'change of mind' return policy from the date of delivery, provided the item is unused, in its original packaging, and in resalable condition. Return shipping costs for change of mind are the responsibility of the customer. A refund for the product price (excluding original shipping fees) will be issued upon receipt and inspection of the returned item.

  • Damaged or Faulty Products: If you receive a damaged or faulty Product, please contact us immediately at support@nefer.com.au with your Order number and clear photos of the damage/fault. We will assess the issue and provide a remedy in accordance with the Australian Consumer Law. This may include a refund, replacement, or repair.

  • Return Process: To initiate a return, please contact us at support@nefer.com.au to obtain a Return Authorisation (RA) number and instructions. Returns sent without an RA number may not be accepted.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, audio clips, video clips, data compilations, and software, is the property of Nefer or its content suppliers and is protected by Australian and international copyright, trademark, and other intellectual property laws. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the website without our express written consent.

9. Your Conduct

You agree to use the website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the website. Prohibited conduct includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.

10. Limitation of Liability

  • Consumer Guarantees: Nothing in these Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which cannot be lawfully limited or excluded.

  • General Liability: Subject to the above, Nefer will not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the website; (ii) any conduct or content of any third party on the website; (iii) any content obtained from the website; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.

  • Maximum Liability: To the maximum extent permitted by law, Nefer's total liability to you for any claim arising out of or in connection with these Terms or the supply of Products, whether in contract, tort (including negligence), or otherwise, will not exceed the price of the Products purchased by you in the relevant Order.

11. Indemnification

You agree to indemnify, defend, and hold harmless Nefer, its directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable legal fees and costs, arising out of or in any way connected with your access to or use of the website or your breach of these Terms.

12. Force Majeure

We will not be liable for any delay or failure to perform any of our obligations under these Terms if such delay or failure is caused by events outside our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labour or materials.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Queensland, Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Queensland, Australia, and the courts competent to hear appeals from those courts, with respect to any proceedings arising out of or in connection with these Terms or your use of the website.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the invalidity or unenforceability of such provision shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any other policies published on our website, constitute the entire agreement between you and Nefer concerning your use of the website and the purchase of Products.

16. Changes to Terms

We reserve the right to amend these Terms at any time. Any amendments will be effective immediately upon being posted on this website. Your continued use of the website after any amendment constitutes an agreement by you to abide and be bound by the amended Terms. We recommend that you check this page regularly to take notice of any changes we have made to the Terms.

17. Contact Information

If you have any questions about these Terms, please contact us at:

Email: support@nefer.com.au